bb44 Privacy Policy

By using the bb44 platform, you confirm that you have read and accepted the terms set out in this privacy policy. We treat your personal information with the utmost care and have put in place both technical and organisational measures to keep it secure. This policy applies to all bb44 services, websites, and applications.

Our Terms and Conditions and this privacy policy complement each other — reading both together will give you a full understanding of the terms that apply when using bb44's services.

1 Types of Information Collected

bb44 collects various types of information in order to create accounts and provide services. This information falls into two main categories: information you provide directly, and information our systems collect automatically.

1.1 Personally Identifiable Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Financial information — bKash, Nagad, Rocket, or bank account details (for transactions only)
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date and time of platform access
• Pages visited and click patterns
• Session duration and navigation path

1.3 Transaction-Related Information

Payment details provided during deposits and withdrawals, transaction history, and balance information are stored securely in bb44's systems. This information is used to prevent financial fraud and ensure accurate transactions.

2 How Information Is Collected

bb44 collects your information through the following methods:

• Registration form: Information you fill in when opening an account.
• Identity verification process (KYC): Documents submitted to confirm your identity.
• Payment process: Financial information provided during deposits or withdrawals.
• Customer support: Information you share when seeking assistance via live chat or email.
• Cookies and tracking: Data collected automatically while using the website or app.
• Third-party verification agencies: Information obtained through trusted verification agencies to confirm your identity.

3 Purpose of Using Information

bb44 uses collected information only for the following purposes:

3.1 Account Management and Service Delivery

Your information is essential for creating and managing your account, verifying login and OTP, and completing deposit and withdrawal processes.

3.2 Security and Fraud Prevention

Your information is used to prevent unauthorised access to accounts, detect financial fraud, and maintain the overall security of the platform. SSL encryption technology is a key part of this process.

3.3 Ensuring Responsible Gambling

bb44 follows a responsible gaming policy. As part of this, your information may be analysed to verify your age, identify unusual playing patterns, and provide assistance when needed.

3.4 Communication and Customer Support

We use your mobile number or email to send transaction confirmations, account-related notifications, bonus offers, and important platform updates. You can opt out of promotional messages at any time.

3.5 Service Improvement

By analysing user experience, bb44 continually improves its platform, game selection, and payment systems.

4 Information Storage and Security

bb44 uses both technical and procedural safeguards to ensure the security of your information.

4.1 Technical Security

• Data transfers are secured using SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are hashed and encrypted before being stored.
• A two-layer firewall is maintained on our servers.
• Regular security audits are conducted.

4.2 Procedural Security

• Only authorised staff can access user information, and only to the extent required.
• All staff receive data privacy training and are bound by confidentiality agreements.
• Automated alerts are active for suspicious access attempts.

4.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations thereafter. Financial transaction data is generally kept for a longer period as it may be needed for auditing and dispute resolution. Once the required retention period ends, data is securely deleted.

5 Sharing Information with Third Parties

bb44 never sells or rents your personal information. However, limited information may be shared with third parties where strictly necessary to operate the service.

5.1 Payment Processors

The necessary information is shared with the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, or bank transfer. These payment processors operate under their own strict privacy policies.

5.2 Identity Verification Agencies

The minimum information required to complete the KYC process is shared with trusted third-party verification agencies. These agencies use the information solely for the purpose of confirming identity.

5.3 Technology Service Providers

Organisations that manage server hosting, data analytics, and customer service software may access your information to a limited extent. These organisations are contracted with bb44 and are bound by data confidentiality obligations.

5.4 Legal Obligations

If bb44 is required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law, it is obliged to comply. In such cases, we aim to disclose as little information as possible.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bb44 website and app to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: To maintain login sessions and keep security features active.
• Functional cookies: To remember your language preference, theme settings, and other personalised choices.
• Analytical cookies: To understand which parts of the platform are used most, and to improve the service.

6.2 Managing Cookies

You can block or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some core features of bb44 — such as keeping you logged in — from working correctly.

7 Your Rights

As a bb44 user, you have certain important rights over your personal information. We respect these rights and are committed to responding to your requests within a reasonable time.

7.1 Right to Access Your Information

You can contact our customer support to request details of what information bb44 holds about you. We will verify your identity and provide the information within the specified timeframe.

7.2 Right to Correct Your Information

If any information in your account is incorrect, you can request a correction. Additional verification may apply when changing your username, email, or mobile number.

7.3 Right to Close Your Account

You can request to close your bb44 account at any time. Once the account is closed, all information except that which is legally required to be retained will be deleted within the specified timeframe.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus, offer, or other promotional messages, please contact customer support to opt out. Essential account messages (such as OTP or transaction confirmations) will always be sent as they are part of the service.

7.5 Right to Raise a Complaint

If you have any concerns about how your information is handled, please contact bb44 customer support first. Our team will help resolve the issue promptly. You can also visit our FAQ section for answers to general questions about bb44.

8 Protection of Minors

bb44 is a 21+ platform. We are aware that younger users are among internet users in Bangladesh, so we pay particular attention to preventing minors from accessing the platform.

Age is verified at registration, and additional verification via identity documents is applied where there is any doubt. bb44 does not knowingly collect or store information belonging to anyone under 21. If such information is detected in our systems, the account is immediately closed and the data deleted.

9 Policy Changes

bb44 reviews this privacy policy from time to time and updates it as needed. If there are any significant changes to the policy, we will notify you by email or through a notification within the platform.

If you continue using the platform after an updated policy is published, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

Change History

10 Contact

If you have any questions about this privacy policy or any requests regarding your information, contact bb44 customer support directly. Our team is available 24/7, seven days a week, in both Bengali and English.